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Job Summary: Serve customers in person or by phone, clarify inquiries, complete documents, and schedule appointments, ensuring workplace organization and maintenance. Key Highlights: 1. Direct customer service, in person or by phone 2. Workplace organization and maintenance 3. Appointment scheduling and documentation registration Receive and provide direct customer service, in person or by phone, clarifying inquiries, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedure manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services, in person or by phone; answer customer questions and resolve inquiries related to clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, prepare and submit a cash report to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to waiting customers and their companions; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying inquiries, distributing gifts, among other activities; * Regularly monitor ambient temperature and background sound levels, as well as TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors within the company; * Occasionally contact new patients to schedule their first appointment; \- Monitor self-service kiosk operation; * Ensure general sector organization, cleanliness, and hygiene; * Participate in technical and/or behavioral training programs provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Public-facing service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Clear diction; Writing and grammar proficiency; Communication skills; Negotiation. * **Social:** Interpersonal relationship skills; Teamwork; Public interaction ability; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontics network! We were founded with the mission of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million satisfied customers**, proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
