Administrative and Financial Assistant

Description

Job Summary: Responsible for organizing and supervising motorcycle assembly and delivery, ensuring proper documentation, providing customer service, and managing cash operations to guarantee an efficient after-sales experience. Key Highlights: 1. Supervising and organizing the motorcycle assembly and delivery process. 2. Customer service and cashier duties in after-sales activities. 3. Ensuring correct documentation and procedures during delivery. Responsible for supervising and organizing the motorcycle assembly and delivery process, ensuring all documentation and procedures are accurate, while also providing customer service and performing cashier duties to ensure a comprehensive and efficient after-sales experience. Receive and verify already-invoiced proposals to initiate the motorcycle delivery process;  Request motorcycle assembly and activation as required per case;  Schedule vehicle pickup appointments with customers;  Confirm proposal payment prior to release for delivery;  Direct customers to the technical reception for finalization of the delivery process;  Deliver motorcycle documents to customers, including invoice, owner's manual, and DUT (when the motorcycle is licensed);  Receive and verify transfer invoices from other branches, along with motorcycle manuals;  Arrange vouchers and promotional gifts, where applicable;  Archive all documents and records related to the motorcycle delivery process;  Handle internal and external telephone inquiries, providing support and clarifying questions from customers and colleagues;  Receive cash payments at the cashier for parts and services;  Perform daily cash reconciliation and closing, ensuring accuracy of amounts and reports **Behavioral Skills:** * Organization * Attention to detail * Proactivity * Multitasking ability * Clear and effective communication * Confidentiality and ethics * Problem-solving ability * Ability to work under pressure * Results-oriented mindset * Teamwork * **Required Knowledge (Experience):** * Minimum one year of experience in this role. Intermediate Microsoft Office proficiency