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Job Summary: The professional will act as the technology focal point at Logistics Centers and Factories, providing Level 2 support and resolving microcomputer, network, and infrastructure incidents. Key Highlights: 1. Act as the technology focal point, providing Level 2 support 2. Diagnose and resolve microcomputer, network, and infrastructure incidents 3. Administer and monitor the technology fleet and hybrid infrastructure *One of the world's largest beauty groups, Grupo Boticário is a Brazilian company present in over 40 countries. It owns the brands O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.U.i, Dr. JONES, Tô.que.tô**, TRUSS, and the marketplace Beleza na Web, in addition to operating licensed products such as Australian Gold, Bio Oil, Nuxe, and Pampers, and its B2B division. This interaction among different brands, assets, platforms, franchising networks, representatives, distributors, retailers, sellers, and suppliers forms Grupo Boticário’s beauty ecosystem, which also offers digital business management solutions for the Brazilian retail sector through its brands Mooz, Casa Magalhães, and GAVB. The Group employs over 19,000 direct employees across more than 4,000 stores in 1,780 Brazilian cities.* **Join us in creating beauty!** **Responsibilities and Duties** * Focal Point and Support: serve as the technology focal point within Logistics Centers and Factories, delivering Level 2 support and attending to operational and administrative areas. * Diagnosis and Resolution: diagnose, analyze root causes, and resolve microcomputer, network, and infrastructure incidents, ensuring high operational availability. * Technology Fleet Management: administer, install, configure, and maintain the IT fleet, including computers (desktops, notebooks), data collectors (Android), printers (laser and thermal), barcode scanners, precision scales, and uninterruptible power supplies (UPS). * Infrastructure Administration: support and administer application servers (Windows/Linux) and virtualization environments, operating hybrid infrastructure (cloud and on\-premises). * Monitoring: actively monitor the production environment, implementing dashboards and taking preventive actions to ensure service performance and security. * Asset and Inventory Management: manage equipment and IT asset inventories at Distribution Centers and Factories, controlling inventory, delivery logistics, and procurement of production line supplies. * Vendor Management: manage partner vendor support services and act as the technical intermediary in interactions with industrial automation vendors. * Projects and Continuous Improvement: participate in and serve as the focal point for technology projects (e.g., implementation of LAN, WAN, WLAN networks), suggesting improvements and implementing new processes. * Documentation and Training: create, enhance, and maintain technical documentation and IT procedures; guide and deliver training to end users. **Requirements and Qualifications** * Knowledge of installation, configuration, and maintenance of Windows (7, 8, 10, 11\), macOS, Linux (Ubuntu), Android, and iOS environments. Hardware: * Experience in formatting, configuring, and diagnosing notebooks and desktops. * Knowledge of basic maintenance of logistics peripherals (thermal printers, data collectors, barcode scanners, UPS). * Technical knowledge of network infrastructure (LAN, WAN, Wi\-Fi), structured cabling, IP addressing, and protocols (TCP/IP, DHCP, DNS). * Knowledge of Microsoft SCCM (System Center Configuration Manager), Active Directory (AD), and GPOs. * Knowledge of scripting languages (PowerShell, Python or similar). * Experience with infrastructure monitoring tools (e.g., Zabbix, Grafana, Cacti). * Resilient and proactive profile, capable of working under pressure, prioritizing critical tasks, and demonstrating clear experience in crisis resolution. Desirable Qualifications (Differentiators): * Knowledge of WMS, SAP, and industrial automation systems (e.g., Knapp, Scheifer, Dematic). * Knowledge of MDM (Mobile Device Management) tools such as Soti, Intune, or StageNow. * Basic knowledge of cloud infrastructure (AWS, Azure, Google Cloud). * Knowledge of Google Workspace suite. * Knowledge of LGPD (General Data Protection Law), IIoT (Industrial Internet of Things), and OT (Operational Technology). **Additional Information** **OUR BENEFITS** We’ve already mentioned that Grupo Boticário is the **best** and **largest** beauty ecosystem, right? And when it comes to Benefits, we care deeply about our people—so we offer a benefits package**\*** designed to support a more balanced and fulfilling life: * Here, your **Health** is a priority . Medical and dental plans . Medication allowance . Health allowance for family members . Free psychotherapy sessions . Telemedicine and second medical opinions . Free flu vaccination . Health care programs * For your **Meals** . Meal voucher or local restaurant allowance (depending on work model) . Food allowance . Christmas food allowance * **Ensuring Well\-Being and Quality of Life in all aspects of life** . Gym and fitness studio plan . Home office allowance (for hybrid and remote work models) . Pet health insurance . Birthday day off . Up to 40% discount on our products . Employee association (conveniences and partnerships, multi-brand store, Total Pass gyms, courses, and much more!) . Travel and accommodation program * For the **Family**, our most precious asset . Childcare allowance . Infant nutrition credit . Babysitter allowance . School supply allowance . Legal, psychological, and social counseling . Support for atypical parents . Extended parental leave (180 days for mothers and 120 days for fathers) * **Mobility** for your in\-person commute . Transportation allowance and parking (hybrid and in\-person models) * **Financial Security** for protection and peace of mind . Life insurance . Bereavement support for parents . Private pension plan . Payroll-deducted loans * *Benefits packages are configured according to eligibility rules.* From a small compounding pharmacy to the planet’s largest cosmetics franchise. We are a Group with 15 brands present in over 40 countries, operating more than 4,000 physical stores, leading Brazil’s beauty e\-commerce, and employing over 19,000 direct employees. We have our own beauty ecosystem spanning from industry to point of sale, logistics to retail, laboratories to consumers’ hearts—and our innovations literally at your fingertips. We believe the most beautiful future is one we build together; thus, by 2030, we have ambitious commitments focused on positive impact across human, environmental, and production process dimensions. We won the Glassdoor **"Employer Branding Awards 2025"**, naming us the best company to work for in the Brazilian retail sector! This recognition is based on voluntary and anonymous reviews from our current and former employees about what it’s like to work here. We reinvent beauty through technology, innovation, diversity, and sustainability with: O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.U.i, Dr. JONES, TRUSS, and the marketplace Beleza na Web, in addition to licensed products such as Australian Gold, Bio Oil, and the Pampers Care line. Join us in creating beauty!
