Infrastructure Analyst

Description

Job Summary: Technical Support Professional (L1/L2) to provide on-site and remote support, infrastructure monitoring, and incident management. Key Highlights: 1. Provide first- and second-level technical support to users 2. Perform basic server and network monitoring routines 3. Contribute to IT infrastructure projects Serra \- ES 1 position Not specified Eligible for PCD (Persons with Disabilities) Full-time CLT (Consolidation of Labor Laws) On-site Technology**Requirements and Qualifications:** * Bachelor's degree in progress or completed in Information Technology or related fields. * Basic knowledge of IT infrastructure, operating systems (Windows and/or Linux), networking (TCP/IP, DHCP, DNS, Wi\-Fi), and Active Directory. **Preferred Qualifications:** * Experience with L1/L2 technical support, Service Desk tools, and technical incident tracking. **Responsibilities** * Provide first- and second-level technical support to users both on-site and remotely, ensuring continuity of IT services. * Perform basic monitoring routines for servers, internet links, and network equipment such as switches, routers, and firewalls. * Assist in controlling and managing IT assets, including inventory of notebooks, desktops, printers, and other peripherals. * Log, track, and resolve technical incidents using a Service Desk tool, ensuring compliance with established SLAs. * Contribute to infrastructure projects, participating in deployments, upgrades, and continuous improvements to the IT environment. **Work Schedule** * Monday to Thursday: 08:00 to 18:00 * Friday: 08:00 to 17:00 **Requirements** -------------- ### **Education** * Bachelor's degree **Benefits** -------------- * Salary advance * Medical assistance * Dental assistance * Cafeteria * Life insurance * Transportation allowance * Meal allowance * University tuition discount * SESC access discount * Monthly bonus * Mobility card * Total Pass * Meal voucher * Banked hours **Location** --------------- Avenida Talma Rodrigues Ribeiro, Portal de Jacaraípe, Serra \- ES, Brazil, 29173\-795