SUPERVISOR - Vitória

Description

Job Summary: Responsible for supervising and managing a field technical team in the maintenance of self-service networks, ensuring quality, productivity, and SLA compliance. Key Highlights: 1. Field technical team leadership 2. Productivity and performance management 3. Operational process optimization * Supervises the field technical team responsible for maintaining the self-service network, ensuring service quality and timely resolution of service requests. * Directly manages technicians’ productivity and performance, focusing on efficiently resolving the highest possible number of critical service requests daily. * Ensures adherence to SLAs agreed upon with clients and maintains branch equipment performance through continuous monitoring of performance indicators (KPIs). * Collaborates with internal departments and third-party service providers to propose improvements and optimize operational processes. * Plans technical service routes and schedules appointments with third parties; conducts alignment meetings and provides regular feedback to the team, promoting professional development and continuous improvement. **Responsibilities and Duties** * Prior leadership experience, preferably in technical, maintenance, or field service areas. * Knowledge of operational control systems, spreadsheets, performance reports, and metrics. * Proficiency in management and organization tools (Excel, Power BI, internal systems). * Ability to translate operational data into effective action plans. * Completed undergraduate degree in related fields (Administration, Logistics, Engineering, Technology, or similar). **Requirements and Qualifications** * Inspirational and disciplined leadership \- engages, guides, and holds accountable with balance and respect * High accountability and ownership mindset \- ensures high-quality, committed deliverables * Resilience and emotional control \- maintains focus and composure under pressure * Organizational skills and process orientation \- structures, monitors, and reviews operational routines * Time management and prioritization \- handles multiple tasks and simultaneous demands effectively * Strong communication and interpersonal skills \- interacts effectively across operational and managerial levels * Practical, hands-on profile \- works alongside the field team when necessary * Mediation and feedback capability \- resolves conflicts and develops people through active listening and clear guidance * Flexibility and adaptability \- responds well to change and new challenges. **Additional Information** NULL \| NULL Guided by the purpose “Simplifying the present and making the future accessible to everyone,” Tecban enhances the daily lives of millions of people and drives efficiency for financial institutions and retail businesses through a secure and convenient ecosystem of physical and digital solutions. It manages the world’s largest independent self-service network — Banco24Horas — available to over 160 million Brazilians. At this new stage of its business, Tecban positions itself as more than a supplier to various economic sectors. It is a strategic partner in self-service management and outsourcing, consistently offering extensive infrastructure, technology, and security. Additionally, it delivers two specialized verticals: Connectivity — providing 4G/5G and SD\-WAN link solutions that ensure high availability and efficient nationwide connectivity to prevent lost business opportunities; and Cash — delivering comprehensive cash security solutions, including Smart Safes, cash logistics, and cash processing, optimizing Brazil’s circulating currency with a fleet of over 600 vehicles and more than 20 operational bases spread across all regions of the country. With robust technological infrastructure and innovation expertise, Tecban also offers a fully operational Open Finance as a Service platform — a Brazilian pioneer solution enabling autonomous and secure financial solution management, going beyond regulatory requirements. Furthermore, it actively contributes to the development of tokenized economies, supporting significant advancements. To learn more, visit Tecban’s website or follow our social media channels. More than close — present.