Unit Coordinator / Manager

Description

Job Summary: We are seeking a Unit Coordinator/Manager to lead a clinic with strategic vision, results focus, team development, and operational excellence. Key Highlights: 1. Strategic leadership for excellence in health/aesthetic clinics. 2. Development of high-performance teams and results-oriented management. 3. Professional growth opportunities and a managerial career path. We are supporting Dr. Hair in recruiting a Unit Coordinator/Manager to lead a clinic committed to excellence, strategic vision, and results orientation. This role is essential to ensure commercial performance, development of a high-performance team, and the best possible patient experience. **Mission:** Lead the business unit with strategic vision and practical execution, ensuring achievement of commercial targets, operational excellence, and accurate representation of the Dr. Hair brand. **Key Responsibilities:** * Lead, train, and develop the team (biomedical professionals, consultants, client acquisition specialists, and assistants); conduct feedback sessions, coaching, performance evaluations, shift scheduling, and team climate management. * Manage KPIs, revenue, conversion rate, average transaction value, appointment scheduling, attendance rates, and NPS. * Set goals and action plans; implement operational improvements. * Supervise patient flow, cash handling, payments, accounts receivable, invoicing, and inventory. * Coordinate local marketing initiatives, content production, and strategic partnerships. * Represent the unit at events and ensure correct application of the Dr. Hair brand identity. * Handle critical cases, VIP clients, complex sales, and strategic post-sales activities. **Periodic Activities:** * Daily routines: monitoring KPIs, cash handling, patient service, and social media content. * Weekly routines: results review meetings, reporting, coaching sessions, corporate meetings, and benchmarking. * Monthly routines: comprehensive reporting, alignment with executive leadership, performance evaluations, and plan reviews. **Tools and Systems:** Corporate CRM, financial system, advanced Excel, WhatsApp Business, corporate email, HR systems, and digital marketing tools. **Requirements:** * Bachelor’s degree preferred in Administration, Management, Economics, or related fields; MBA or postgraduate qualification is a plus. * Solid experience in leadership and results-driven management, preferably in retail, aesthetics, healthcare, or service industries. * Knowledge of financial management, KPIs, CRM/ERP systems, labor and sanitary regulations, coaching, sales, and local marketing. **Competencies:** Inspirational leadership, business acumen, effective communication, emotional intelligence, organization, results orientation, strategic thinking, and ability to solve complex problems. **Working Conditions:** * 44-hour weekly schedule with flexibility. * On-site work at the Dr. Hair unit. * Premium environment, complete infrastructure, and corporate resources. **Development and Career Path:** The company offers a managerial career path in leadership, finance, compliance, marketing, and trichology. Growth opportunities include Regional Director, management of multiple units, participation in expansion projects, corporate career progression, and even franchise ownership. **Employment Model:** * 100% CLT employment, with aggressive performance-based bonuses. * Managerial autonomy aligned with executive leadership. If you are a results-driven leader who enjoys developing people and building your career within a growing company, apply now and join Dr. Hair in transforming lives. Minimum Education Level: Bachelor’s Degree