Description
Job Summary:
IT Support Analyst to provide on-site and remote technical support, diagnose issues, install and configure equipment, and support network administration and information security.
Key Highlights:
1. On-site and remote technical support for users
2. Hardware and software problem diagnosis and resolution
3. Support for network management and information security
Position: IT Support Analyst
Responsibilities
* Provide technical support to users (on-site and remote)
* Diagnose and resolve hardware and software problems
* Install, configure, and maintain computers, printers, and peripherals
* Support LAN/Wi-Fi network administration
* Open, track, and close service tickets
* Support IT asset management (inventory, asset tracking)
* Support backup and information security routines
* Document technical procedures and solutions Technical Requirements
* Proficiency in Windows 10/11
* Basic hardware knowledge (assembly, component replacement, diagnosis)
* Fundamental networking knowledge (TCP/IP, DNS, DHCP)
* Experience providing user support
* Proficiency in Office / LibreOffice suite
* Familiarity with printers and scanners
* Remote access tools (AnyDesk, TeamViewer or similar)
* Basic information security knowledge
Employment Type: Full-time CLT
Salary: R$2.000,00 - R$2.450,00 per month
Benefits:
* Dental insurance
* Meal allowance
* Transportation allowance