Customer Service Representative I

Description

Job Summary: Provide friendly and efficient customer service, identify customer needs, and enroll services to meet performance indicators. Key Highlights: 1. Friendly and efficient customer service for EDP 2. Identification of customer needs and service enrollment 3. Focus on contractual performance indicators Work Schedule: 36 hours per week (8:00 AM to 4:00 PM, Monday to Friday) Base salary + Food allowance of BRL 875.30 Food allowance, transportation allowance, health insurance, dental insurance, life insurance. Responsibilities: Deliver customer service with friendliness and courtesy, accurately identify EDP customer needs, and promptly enroll services to effectively address customer requirements and contractual performance indicators. Requirements: Completed high school; Experience in customer service or completion of a customer service course; Preferred: Knowledge and experience in customer service processes and practices, or completion of a customer service course; A technical course in Electrotechnology is a plus; Employment Type: Permanent CLT contract Compensation: BRL 1,658.14 per month Benefits: * Medical assistance * Dental assistance * Basic food basket * Life insurance * Food allowance * Transportation allowance Work Location: On-site