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Job Summary: Responsible for active and reactive collections, delinquency management, payment renegotiation, and preventive collections. Key Highlights: 1. Active and reactive collections across multiple channels. 2. Full management of protests and delinquency. 3. Opportunity for payment renegotiation and financial follow-up. **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM, with a 1-hour and 12-minute lunch break **Experience Level:** Professional **Employment Type:** Permanent – CLT * Conduct active and reactive collections via phone, e\-mail, and WhatsApp; * Initiate and cancel protests; * Monitor delinquency; * Register and remove records from consumer protection agencies; * Perform payment renegotiation and track duplicate invoice payments; * Carry out preventive collections. **Requirements:** * Completed high school education; undergraduate studies in Administration or related fields preferred; * Intermediate Microsoft Office proficiency; * Experience in active/reactive collections and negotiation preferred; * Advantage: Experience in finance. **Benefits:** Medical assistance, dental assistance, gym allowance, internal benefits, parking, life insurance, meal allowance, transportation allowance
