Job Summary: We are seeking an N2/N3 technical support professional to ensure operational continuity of systems within a distributed corporate environment, with emphasis on problem resolution and security. Key Highlights: 1. Hands-on, analytical, and solution-oriented approach 2. Focus on system stability and information security 3. Support for continuous improvement of support processes We seek a technical support professional to operate at N2/N3 levels, ensuring operational continuity of systems, infrastructure, and access within a distributed corporate environment, with strong presence in e-commerce and B2B operations. The role involves supporting physical stores, commercial representatives, and internal teams—with focus on problem resolution, system stability, and information security. We are looking for someone with a hands-on, analytical, and solution-oriented profile, capable of working autonomously and closely collaborating with various business areas. **#Responsibilities** * Ensure operational continuity of systems and infrastructure * Proactively identify and resolve issues * Perform advanced troubleshooting in distributed environments * Document solutions and build knowledge base * Support continuous improvement of support processes * Enforce best practices in information security * Escalate critical incidents appropriately when necessary **#Required Qualifications** * Proven experience in N2/N3 technical support; * Knowledge of distributed corporate environments; * Proficiency in infrastructure: Windows Server; Active Directory; TCP/IP networking; * VPN; * Familiarity with operating systems: Windows/Linux /macOS; * Basic understanding of information security and access management; * Strong communication skills for remote support of non-technical users; * Experience with ITSM tools (GLPI, Jira or similar). **#Preferred Qualifications** Experience in retail companies or B2B operations; Knowledge of monitoring tools (Zabbix, Grafana or similar); Technical certifications: ITIL Foundation; CompTIA A+ / Network+ or equivalent. On-site work in Vitória-ES ✎ Apply here: **https://lnkd.in/d8YNNS43** Compensation: R$4.518,00 – R$5.000,00 per month Benefits: * Corporate agreements and commercial discounts * Life insurance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
