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Job Summary: Professional responsible for commercial and administrative tasks, customer service, presentation of services, and resolution of financial issues. Key Highlights: 1. Opportunities to grow and transform smiles 2. Humanized and high-quality service 3. Being part of Brazil's largest orthodontics network Perform commercial and administrative activities, including customer service and presentation of the clinic’s services, following work instructions outlined in the company’s standard operating procedure manual. Establish contact with customers to resolve financial issues, manage contract records, and update customer registration, following work instructions outlined in the company’s standard operating procedure manual. **Responsibilities and Duties** * Prepare budgets and finalize contracts. * Contact delinquent customers to schedule meetings aimed at renegotiating existing debts, in accordance with internal company policies. * Identify delinquent customers based on data available in the computerized system. * Maintain contact with customers who discontinued treatment to encourage their return. * Send collection messages to delinquent customers. * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Minimum education: completed high school; * Intermediate computer skills; * Basic knowledge of mathematical calculations. Competencies * **Communication:** Communication skills; * **Social:** Interpersonal relationships; Teamwork; Customer service skills; Friendliness; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; Dynamism; Responsibility; * **Organizational:** Time management; Planning and organization; Leadership. **Additional Information** * Transportation allowance * Meal allowance * Commissions based on services rendered * Pharmacy partnership We are Brazil's largest orthodontics network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality service offered at affordable prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, each proudly displaying the OrthoDontic brand in their smile. **Here, you’ll find opportunities to grow and transform smiles together with us. Join OrthoDontic and become part of this success journey!**
