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Job Summary: We are looking for a Cinemarkiano to ensure Prime customers’ satisfaction and experience, handling personalized service, preparation, and sale of food and beverages. Key Highlights: 1. Experience with personalized service and direct sales 2. Career leadership in a cinematic environment 3. Teamwork focused on customer experience We’re looking for a new Cinemarkiano to join our cast! In this film, you’ll play the leading role, and the storyline will be full of action — with scenes challenging you daily — and no suspense, because at Cinemark you’ll be the first to know about new cinematic releases. For the role you’ll perform, we value the following traits: enjoying working with people, thinking outside the box, having critical thinking skills, being communicative, collaborating well in teams, and not fearing personal or professional challenges! **Responsibilities and Duties** * Ensure Prime customers’ satisfaction and experience by delivering high-quality service addressing both basic and special customer needs. Provide personalized service. Greet all customers courteously and professionally, and conduct directed, value-added, and suggestive sales. * Prepare food and beverages — i.e., all items included in the Cinemark menu. * Prepare and serve alcoholic beverages. Perform wine service. * Sell products and deliver them to customers. * Provide service at lounge tables and inside the theater auditorium. * Restock items used during rushes, preparing the lounge for the next rush. * Clean the premises and maintain hygiene of utensils and equipment. * Follow sanitary surveillance procedures, complying with health regulations. * Assist with space decoration according to Marketing promotions. * Comply with all company safety regulations. * Clarify customer questions regarding Prime products. * Manage order flow between the kitchen and tables. * Handle customer complaints. * Monitor expiration dates of food and beverages. * Support other Cinema departments as needed (Box Office, Usher, and Standard Snack). **Requirements and Qualifications** * Experience (in field): 1 year of experience in operations and customer service. * Academic Qualification: Completed high school. * Specific Knowledge: Organization, sales techniques, proper posture, and body language. Welcome to Cinemark. Here, you are the protagonist! We are passionate about creating unforgettable experiences you won’t find at home or anywhere else. We value agility, customer focus, and leadership capability, knowing they’re essential to achieving the extraordinary. We are a team working in harmony to turn the magic of cinema into reality every day. Representing approximately 30% of the Brazilian cinema market, Cinemark operates 634 auditoriums across 86 complexes, located in 45 cities across 17 states and the Federal District. Our pioneering spirit is evident. South America’s first 3D cinema auditorium is here, at Shopping Eldorado in São Paulo. And we didn’t stop there: we also brought Extreme Digital Cinema — XD technology to Brazil, featuring larger-than-conventional screens and even more powerful sound systems, combining the most advanced 2D and 3D technologies; and D-BOX, a feature offering seat controls that move to simulate vibrations, falls, and tremors, making the movie experience even more immersive. At Cinemark, our passion for people is one of our core values. We genuinely value diversity and promote equity among all, regardless of race, ethnicity, gender, sexual orientation, or generation. Here, everyone is welcome just as they are. Your experiences, choices, and challenges matter here. It’s a place where you belong — exactly as you are. If you wish to be the protagonist of your own career and create unforgettable experiences, your journey begins here — where every day is cinematic. Join our story! It’s more than cinema — it’s Cinemark!
