Intern | Research - Customer Experience

Description

Job Summary: Grupo Servopa is seeking an Administration Intern to join its Research (OMNI) area, supporting the monitoring and recording of customer verbalizations and interactions. Key Highlights: 1. Opportunity to grow and contribute to a legacy of excellence. 2. An environment that values diversity and inclusion. 3. Experience at a company with 70 years of history in the automotive market. In 2025, Grupo Servopa celebrated 70 years of history and expertise in the automotive market. We operate with excellence across segments including automobile, truck, and motorcycle dealerships; auto financing consortia; and various related services, across multiple Brazilian states. To continue our trajectory of high-quality growth, we are seeking an Administration Intern to join our Research (OMNI) team at Servopa Matriz in Curitiba. Ready for this challenge? Review the details below and join our team of excellence! **Job Information** * **Format:** Internship contract via CIEE * **Location:** Rua Rockfeller, 1118 \- Rebouças \- Curitiba * **Schedule:** 8:30 AM to 3:30 PM * **Stipend:** R$ 1\.200,00 * **Benefits:** On-site meal allowance and transportation voucher. **Responsibilities:** * Monitor and record verbalizations received on Google; * Enter records into the CRM system and the compliments spreadsheet; * Support leadership in recording and providing timely responses on Grupo Servopa’s Reclame Aqui pages; * Forward information to brand- and department-specific responsible parties; * Monitor operators’ WhatsApp to ensure proper system registration. **Essential Requirements:** * Currently enrolled in an undergraduate program in **Administration** or **Management Processes**. * Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); * Availability to work Monday through Friday, from **08:30 to 15:30**. We seek professionals eager to grow with us and contribute to our legacy of excellence. **Grupo Servopa values diversity and inclusion. We hire professionals of all identities, races, ethnicities, sexual orientations, religions, and people with disabilities, fostering a welcoming and respectful environment for everyone.** Good luck! We look forward to meeting you. Minimum Education Level: Undergraduate Degree