Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues with proactive communication and empathy. Key Highlights: 1. In-person, telephone, or email customer service 2. Communication skills, proactivity, and empathy 3. Recording of complaints, suggestions, and compliments **Job Description:** ---------------------- The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues. The professional must possess communication skills, be proactive, and demonstrate empathy when handling various situations. Serve customers in person, by telephone, or via e\-mail, providing information about products and services. Record customer complaints, suggestions, and compliments. Resolve problems and conflicts efficiently and courteously. Participate in training to improve customer service. Follow company policies and procedures to ensure service safety and quality. Maintain a clean and organized workplace. **Mandatory Requirements:** ------------------------------ Completed high school education; minimum age of 18 years Strong communication skills **Desirable Requirements:** -------------------------- Basic computer skills Experience working with the public **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- INDIFFERENT **Salary:** ------------ $1,700\.00 **Benefits:** --------------- Meal allowance (500,94\) Dental assistance Childcare allowance (256,51\) Attendance bonus (up to 200,00\) Sesc partnership **Work Location:** ---------------------- Colombo \- Copel Store
João Silva
Indeed · HR
João Silva
Indeed · HR
