Junior Support Analyst

Description

Job Summary: The Junior Support Analyst will provide technical support for systems and IT assets, including installation, maintenance, and monitoring of networks and equipment. Key Highlights: 1. First-level support for hardware, software, and networks 2. Preventive maintenance of IT equipment 3. Remote technical support for employees Bourbon Hospitalidade, one of the leading companies in the hospitality industry, is seeking a Junior Support Analyst for its Corporate Office "Oficina de Gestão" located in Curitiba \- PR. This professional will be responsible for providing technical support for solutions related to systems and IT assets, including installation, maintenance, and monitoring of networks and equipment, complying with internal and external standards and procedures, as well as adhering to general policies. RESPONSIBILITIES: * Provide first-level support, promptly and efficiently resolving hardware, software, and network issues; * Install and configure computers, printers, scanners, and other IT devices; * Perform preventive maintenance routines on computers, servers, and other IT equipment to ensure proper operation; * Handle service requests using the company's standard ticketing tool; * Provide remote technical support to employees working outside the office, ensuring business continuity; * Assist in maintaining accurate records of all support tickets, installations, and maintenance activities, ensuring traceability of tasks; * Monitor IT system performance and proactively address potential failures or service interruptions. REQUIREMENTS: * Prior experience in this role; * Completed or ongoing undergraduate degree (Systems Analysis, Computer Engineering, or Information Systems Management); PREFERRED QUALIFICATIONS: * Experience in the hospitality industry; WORK SCHEDULE: * Monday to Friday (8:00 AM \- 6:00 PM). BENEFITS: * On-site meals; * Transportation allowance; * Attendance bonus; * Medical assistance; * Dental assistance; * Life insurance; EXCLUSIVE CARE THAT ONLY BOURBON OFFERS YOU: * 50% discount on accommodation at Bourbon hotels and resorts (excluding franchises); * Employee Assistance Program offering legal, financial, nutritional, social, and psychological support; * WellHub (discounts at gyms); * Pet Love (pet health insurance); * Birthday leave; * Themed parties; * Special celebrations for holidays and commemorations; * Salary advance; * Bourbon Academy featuring over 150 courses for technical and behavioral development; * Benefits for SESC programs and courses; * 30% discount at Bourbon restaurants (excluding franchises); * Birthday gift; * Christmas basket. All our positions are open to candidates with disabilities (PcD). Minimum Education Level: Undergraduate Degree