Operational Assistant II - E-commerce

Description

Job Summary: As an Operational Assistant II, you will be responsible for monitoring, scheduling, and handling shipments, as well as generating KPIs for optimization, technology, and CO2 emission reduction. Key Highlights: 1. Monitor and follow up with customers 2. Experience in transportation and scheduling of cargo/vehicles 3. Availability to work specific shifts Job Description Our team consists of engaged professionals committed to innovating in the transportation sector and making a difference every day. Our purpose is to transform logistics solutions into meaningful results in terms of optimization, technology, and CO2 emission reduction. As an Operational Assistant II, you will be responsible for monitoring (tracking and scheduling) and handling shipments, and generating KPIs. Responsibilities and Duties **WE COUNT ON YOU TO:** Monitor and follow up with customers; Monitor the customer’s platform to timely report incidents; Provide scheduling information to customers and drivers; Track deliveries, pickups, or shipments; Handle shipments via the online cargo system; Handle communications via the driver’s app chat; Generate pickup routes through the system; Input tracking data to generate KPIs and/or reports. Requirements and Qualifications **WHAT YOU NEED:** Completed high school education. Experience in transportation, cargo/vehicle scheduling, and monitoring. Availability to work the second shift from 3:00 PM to 11:10 PM, Monday to Saturday, or on a 12x36 schedule from 6:30 PM to 6:30 AM. **PREFERRED QUALIFICATIONS:** Residence near the Head Office (CIC Curitiba/PR); Experience with e-commerce; Additional Information STEPS TOWARD THE PERFECT MATCH You must pass several stages in the selection process to reach the much-desired “YES.” To achieve this, we want to get to know the best version of you — and it is essential that you complete all stages: 1. Application 2. Interview with the People & Management team and the Area Manager. 3. Specific knowledge test BENEFITS AVAILABLE FOR OUR CARGOLOVERS Unlimited coffee to recharge your energy; Gympass membership to support your physical and emotional health; Partnerships with restaurants, universities, and language schools; Amil Health and Dental Plans, extended to family members with co-payment; Meal Allowance and/or Food Voucher; Semi-annual Profit Sharing based on goal achievement; Cash prizes under the Zero Accident Program; Merit-based career growth through our internal recruitment program “Come Grow With Us”; Life insurance at no cost to the employee; Chevrolet Friends Program offering support toward purchasing your new car; Facilitated payroll-deducted loans; On-site parking (available at Head Office, São José dos Pinhais, Santo André, Vinhedo, and Osasco locations) and Transportation Voucher (if required); Talent Referral Program — receive R$ 504.00 for referring an excellent driver; VT Bike program encouraging bicycle use between home-work-home; “Happily Ever After” Program — a cash gift and support structure from Cargolift for employees who marry during their tenure! Extended Maternity Leave to provide extra comfort to expectant mothers during the final month of pregnancy. #JOINCARGOLIFT All positions are open to people with disabilities and/or rehabilitated individuals. We embrace a culture that values diversity, differences, and individual potential! Applicant, please ensure your profile is updated with current information! Our contact with you will be via email or phone. Corporate phone numbers include area codes. Good luck with your application! **Minimum Education Level:** High School (Secondary Education)