Customer Service Assistant

Description

Job Summary: The professional will provide customer service to clarify doubts and provide information about the company and its operations, as well as perform supporting administrative tasks. Key Highlights: 1. Customer service and informational support 2. Execution of administrative operations 3. Support in identifying improvements for the department Provide customer service with the objective of clarifying doubts and providing information regarding the company and its operations **Responsibilities and Duties** * Answer customer calls, understand their questions, and provide necessary clarifications * Transfer calls to responsible departments when necessary, to provide customers with further information about their inquiries * Create service orders in the system * Maintain contact with operational teams * Contact on-duty staff when necessary * Relay messages * Perform administrative operations as required by the department * Support the identification of improvements for the area of operation * Assist in closing service orders **Requirements and Qualifications** High school diploma 6 months of experience ### **Ready to renew the world?** **Hello, nice to meet you!** We are part of Veolia Group, a global leader and reference in environmental solutions. Our history, built over 170 years, offers comprehensive and innovative services for water supply and management, waste treatment, and renewable energy for cities and industries. Here, in an inspiring and challenging environment, we respect the diversity and talent of all our employees; we believe in the power of people to change the world, and continue forging the best path toward building a better future. We are seeking professionals who make a difference, are committed to ecological transformation, and value a culture increasingly responsible toward the planet and sustainable development. So? Do you identify with this purpose? Do you want to make a positive impact on the world? #### **Join us in building the future!** #### **\#JoinVeolia** **Veolia Group** **Become part of the leading environmental solutions company, present across 5 continents with over 220,000 employees.** **TOGETHER, OPTIMISTIC AND DETERMINED!** ------------------------------------- Our employer brand is defined by collaboration, optimism, and forward-looking vision. Here, we believe diversity and workplace climate are fundamental to building a better future. Therefore, we have global indicators dedicated to this topic. Through the international program **WeDo**, we commit to professional equality, aiming to develop workforce diversity across various positions and promote women’s inclusion in leadership roles. Additionally, we focus on employee well-being, treating health and safety as non-negotiable values and offering benefits such as Dr. Alper and WellHub. All Veolia opportunities are inclusive for persons with disabilities. Apply now and join the company driving ecological transformation!