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Job Summary: A technology company is seeking a Technical Support professional to assist customers, resolve tickets, analyze data, and support implementations of the Electronic Time Clock system, following internal procedures and pursuing continuous improvement. Key Highlights: 1. Provide technical support to users of the Electronic Time Clock system 2. Analyze and resolve technical tickets, documenting and tracking issues 3. Support implementations, trainings, and module validations A technology and software development company is seeking a Technical Support professional in Joinville (North Industrial Zone). **Responsibilities:** Assist customers through support channels, providing technical support to users of the Electronic Time Clock system. Analyze and resolve technical tickets. Document and track issues until resolution. Analyze system logs and data. Forward fixes and improvements to the Development team. Support implementations, trainings, and validations of the time clock module. Follow internal procedures while maintaining quality and courtesy. Previous experience as a Support Analyst, Customer Service Specialist, Help Desk Technician, or Support Consultant may indicate alignment with some of the activities in this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 12:00 and from 13:30 to 18:00\.
