Store/Sales Supervisor

Description

Job Summary: Responsible for ensuring store operations, excellence in customer service, organization, team engagement, as well as supervising operations and training staff. Key Highlights: 1. Leadership and team management for excellence in customer service. 2. Full operational management of the store, from inventory to cash handling. 3. Continuous team development and training. Responsible for ensuring the store operates fully, maintaining excellence in customer service, environmental organization, goal achievement, and team engagement. Monitors sales, inventory control, store opening and closing, staff scheduling, team support, and resolution of operational issues. Also responsible for training, guiding, and evaluating staff, ensuring compliance with internal policies and supporting continuous improvement of results. * Monitor daily sales, key performance indicators, and store targets. * + Supervise the team to ensure high-quality customer service and professional conduct. + Organize staff schedules, assign tasks, and monitor productivity. + Conduct store opening and closing procedures, including cash reconciliation. + Ensure proper product display, store organization, and cleanliness. + Manage inventory, monitor restocking, and communicate requirements to the responsible department. + Train and guide staff on processes, customer service, and internal policies. + Resolve conflicts, customer complaints, and operational issues. + Ensure compliance with internal policies, safety procedures, and quality standards. + Support store commercial activities, campaigns, and promotions.