Sales Support Supervisor

Description

Job Summary: Responsible for coordinating the operational team, managing commercial processes and bidding procedures, and serving customers in the hospital medical supplies sector, ensuring quality and achievement of targets. Key Highlights: 1. Experience managing small teams and hospital medical supplies. 2. Proficiency in quotation portals and commercial bidding processes. 3. Negotiation of pricing with hospitals and health insurance providers. Description: * Completed bachelor's degree in Administration, Commerce, or Health Sciences; * Ongoing postgraduate studies in Commercial Management, Marketing, Hospital Management, or related fields; * Intermediate to advanced Microsoft Office skills, especially Excel; * Minimum 3 years of experience in the hospital medical supplies sector; * Experience managing small teams; * Proficiency in quotation portals used in the company's area of operation; * Knowledge of commercial processes related to bidding; * Experience using Integrated Systems. Preferred Qualifications: * Specific experience with OPME (Orthopedic, Prosthetic, and Medical Equipment) is desirable; * Familiarity with products offered by the Business Units to which the candidate will be assigned is desirable. * Train new employees on internal departmental processes; * Participate in Department project implementations, suggesting improvements and executing configuration tasks, process creation or modification, and training for the team under direct supervision, in support of Management; * Direct operational team activities, monitor and control performance to ensure compliance with the company's established Quality Procedures; * Monitor progress of quotation and direct sales processes handled by the operational team, advising on appropriate methodologies and correcting inconsistencies when necessary; * Respond to customer inquiries via telephone, chat, and/or e\-mail; * Negotiate pricing with hospital and health insurance provider quotation teams, in accordance with pre-configured price lists and discount limits set by Business Unit Commercial Managers; * Monitor and direct follow-up actions entered by the team in the Billing Pending Issues spreadsheet, and provide support for more complex collection cases; * Provide information related to Billing Pending Issues or other departmental matters for audit purposes; * Complete certain manufacturer reports relevant to assigned Business Units, such as Sales Tracing; * Periodically review inventory discrepancies identified by the Inventory Team to correct inconsistencies in the Pending Issues master data maintained by the team under direct supervision; * Escalate inventory discrepancies identified to the Commercial Team (external sales) leads and monitor their resolution; * Conduct external visits for collection of Billing Pending Issues, to ensure process accuracy and improve departmental performance targets; * Address feedback received from customer satisfaction surveys, and jointly develop action plans with Management and the Quality team to resolve issues and improve the department's qualitative evaluation; * Identify needs for new product training or refresher courses, and request support from the Commercial (external sales) and Human Resources departments to deliver such training; * Monitor team targets, performance, vacation scheduling, absenteeism, and staffing replacement needs for the team under direct supervision, to maintain adequate support for the Commercial Department within appropriate parameters. 2512050202181669406