Description
Job Summary:
Professional responsible for in-person and telephone customer service, opening and closing service orders, vehicle analysis, and document support.
Key Highlights:
1. Customer service and operational support
2. Service order management via system
3. Vehicle information analysis and gathering
**Responsibilities and Duties:**
In-person customer service on a first-come, first-served basis
Telephone support to resolve inquiries regarding completed or scheduled services
Opening of service requests/service orders via system
Closing of service requests/service orders via system
Analysis and gathering of vehicle information
Documentary support for damage claims
Vehicle entry/exit checklist in the system using a tablet
Printing and assigning the vehicle to the internal maintenance queue
**Requirements and Qualifications:**
Microsoft Office suite
Valid driver's license (Class B)
Temporary position
Easy access to the Messejana\- Fortaleza area
**Minimum Education Level:** High School Diploma (Secondary Education)