Technical Support Analyst

Description

Job Summary: A technical support professional focused on customer satisfaction, proactive in problem resolution and continuous improvement. Key Highlights: 1. Remote and on-site technical support 2. Focus on customer satisfaction and problem resolution 3. Proactivity, curiosity, and teamwork * **On-call shift availability** * Remote and on-site support; * Accompany the customer journey with the company's solutions; * Willingness to resolve problems; * Prioritize customer satisfaction; * Handle, document, and close technical support tickets; * Organization, punctuality, and discipline; * Proactivity, curiosity, and an investigative mindset; * Ability to work effectively in a team; * Intelligently manage conflicts. * Develop customer support solutions; * Identify opportunities for improvement in solutions; Employment Type: Full-time, Permanent CLT Employment Type: Permanent CLT Compensation: starting from R$1.950,00 per month Benefits: * Health insurance * Dental insurance * Meal allowance * Transportation allowance