Systems Analyst

Description

Job Summary: Responsible for handling and diagnosing technical and functional incidents, monitoring critical routines, performing configuration in Sankhya, and developing customizations, with a focus on root cause analysis and process optimization. Key Highlights: 1. Technical and functional incident handling and diagnosis 2. Monitoring of critical routines and system performance 3. Configuration, development, and customizations in Sankhya **Job Description:** ---------------------- Will be responsible for handling and diagnosing technical and functional incidents, performing root cause analysis and correcting errors, system hangs, and unmet business rules, ensuring solution agility and traceability. Will monitor critical routines, integrations, queues, scheduled jobs, and system performance. Main Responsibilities: \- Handle and diagnose incidents (from users, errors, hangs, unmet rules); perform root cause analysis; correct issues with agility and traceability; monitor critical points: hanging routines, queues, integrations, jobs, query performance. \- Configuration and processes in Sankhya: TOP, Nature, Cost Center, and master data; configure native routines; database and queries (SQL/PLSQL); build and optimize BI queries and components; create and maintain views, procedures, and functions. \- Development and customizations: create business rules/validations; actions, events, and routines in Sankhya; reports / layouts / printouts. \- Cross-functional collaboration: gather requirements from departments (Finance/Tax/Logistics) and translate them into solutions; train users on significant changes and produce quick-reference guides. **Mandatory Requirements:** ------------------------------ Required qualifications: Strong logical reasoning \+ ability to investigate problems effectively. Solid SQL skills (joins, aggregations, subqueries, basic performance tuning). Good understanding of enterprise business processes (e.g., orders, invoices, inventory, finance, tax, etc.). Organization: Document all operations created or revised. Concise communication: Communicate effectively with end users, understand their needs, and propose realistic deadlines. **Desirable Requirements:** -------------------------- Preferred qualifications: Practical experience with Sankhya (configuration, TOP, business rules, reports, screens, etc.). PL/SQL and sound database practices. Experience with integrations. Experience with Power BI / data modeling / views (even at a basic level). Continuous improvement mindset: measures impact and proposes simplifications. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- * Meal allowance; * Commuting allowance or transportation voucher (VT); * On-site meals: breakfast, lunch, afternoon snack, and daily fruits; * Health insurance (effective after 90 days); * Dental insurance (effective after 90 days); * Pet health insurance (effective after 90 days); * Pharmacy benefits (effective after 90 days); * Partnerships with educational institutions; * Gym membership benefits; * Birthday Day Off. **Work Location:** ---------------------- Palhoça **Working Hours:** ------------------------ Standard business hours