IT Assistant

Description

Job Summary: The professional will provide technical support to users regarding hardware and software, monitor service tickets, execute IT processes, and maintain the knowledge base. Key Highlights: 1. Join a network and build a meaningful career 2. Support in various information technology activities 3. Participation in continuous professional development activities Information Technology Porto Alegre \- RS Full-time \- On-site **Description and Responsibilities** -------------------------- Join our network and build a career full of meaning. In this role, you can make a difference through the following responsibilities: * Provide technical support to institutional users regarding hardware and software—not only addressing technical issues but also answering questions and offering guidance on best practices for resource utilization, both on-site and/or remotely. * Monitor the queue of pending service tickets, verifying priorities and escalations according to the scope of the request and/or demand. * Execute processes such as problem management, incident management, request fulfillment, change management, performance monitoring, and fault detection (internet links, Wi-Fi networks, logical networks). * Create and maintain an up-to-date knowledge base of operational procedures, problem resolutions, and other relevant documentation. * Support the maintenance of established procedures and policies, promoting information security policies. * Conduct technical visits to units (Communities, Social Centers) for periodic or on-demand technical support and hardware and/or software maintenance. * Assist in implementing operational and maintenance processes, following validation, planning, preparation, and service testing workflows. * Provide on-site technical support for events (retreats, assemblies, training sessions, etc.), supporting the team in organizational and technical tasks. * Participate in and engage with continuous professional development activities proposed by the Institution. **Requirements** -------------- At Marista, we seek individuals who believe in the transformative power of education. We look for professionals whose values align with ours, who value lifelong learning and innovation. Additionally, the requirements for this position are: Bachelor’s degree in progress or completed in Information Systems \| Information Technology Technologist \| Computer Networks. Relevant work experience; Work schedule: Full-time Weekly hours: 44 hours per week ### **Job Details** Code 133350 Area Information Technology Location Porto Alegre \- RS Company Location Marista Sociedade Meridional de Educação \- SOME Work Model Full-time \- On-site Application Deadline 08/10/2026 **Benefits** -------------- Health Insurance Transportation Allowance Dental Insurance Continuous Professional Development Mentoring and Leadership Development Programs Discounts on Postgraduate Courses (Specialization and MBA), Language Courses, and Extension Programs at PUCRS. Discounts on PUCRS Sports Park membership plans. Discounts for access to the PUCRS Museum of Science and Technology. Wellhub Psicologia Viva Life Insurance