Customer Success Coordinator

Description

Job Summary: Strategically lead customer experience and partner base outcomes, ensuring retention, engagement, and revenue expansion. Key Highlights: 1. Strategic leadership in managing partner experience and outcomes. 2. Develop and guide the Customer Success team toward consultative engagement. 3. Deliver a scalable, integrated, and partner-centric experience. **OUR WAY OF BEING AND DOING** The **Appmax** team consists of hands-on individuals who prioritize grit and collaboration above all. Every day, we strive to help digital entrepreneurs sell more—more efficiently and more easily. We draw inspiration from our customers and exist to serve\-them and provide tools that will amplify and maximize their results. If you’d also like to join this journey with us, apply now and become part of the team! The Appmax Customer Success team is responsible for **overseeing the entire development of our partners**, ensuring outstanding service quality and enabling each partner to maximize their results with us. Your mission will be to act as strategic leadership in managing partner experience and outcomes, ensuring retention, engagement, and revenue expansion throughout the customer journey. You will develop and guide the Customer Success team toward data-driven, consultative, business-impact-focused engagement. You will align partner needs with Appmax’s strategies, delivering a scalable, integrated, and partner-centric experience—directly impacting partner loyalty and sustainable base growth. Your mission will be to act as strategic leadership in managing partner experience and outcomes, ensuring retention, engagement, and revenue expansion throughout the customer journey. For this challenge, we seek someone who can develop and guide the Customer Success team toward data-driven, consultative, business-impact-focused engagement. Align partner needs with Appmax’s strategies, delivering a scalable, integrated, and partner-centric experience—directly impacting partner loyalty and sustainable base growth. **Ready to build your future with us?** **Your key responsibilities will include:** * Managing squads by building strategies for proactive partner engagement, driving overall partner base engagement. * Ensuring control and predictability of churn within your portfolio by analyzing root causes and implementing structural improvements. * Building predictability for retention and revenue expansion within your portfolio. * Managing the Customer Success team—hiring and ramping up individuals to meet role expectations. * Evaluating the team, providing continuous feedback, and developing staff through structured individual development and career plans. * Managing Customer Success’s cross-functional relationships across the company to ensure process integration. * Defining, monitoring, and acting upon departmental performance metrics and partner experience metrics. **You’ll add great value to our team if you have:** * Experience leading tech-touch or low-touch teams. * Advanced knowledge of customer retention, expansion, and relationship management techniques. * Analytical thinking and data-driven decision-making skills. * Strategic vision and long-term results orientation. **You’ll stand out if you have:** * Knowledge of the e-commerce, payment solutions, or digital economy markets. * Familiarity with SaaS or fintech business models and their core metrics. * Advanced proficiency in CRM and customer management platforms (e.g., HubSpot, Salesforce, or similar). **At Appmax, our Maxters enjoy:** All equipment and resources needed to work in a hybrid model. A stipend to cover expenses for those working in hybrid or remote formats. Flexfood—so you don’t have to choose between meal or food vouchers. Health and dental insurance. ️‍ ️ Wellhub. Avus. Starbem. Pharmacy benefits. Transportation allowance. ❤️‍ Life insurance. Upmaxter—supporting your studies. An environment that fosters development and high performance—including monthly performance checkpoints, regular 1:1 meetings, continuous feedback practices, PDI follow-up, and much more...