TECHNICAL SUPPORT ASSISTANT N1 (Safe2Pay)

Description

Job Summary: A professional responsible for customer service and technical support, managing tickets, identifying issues, and resolving inquiries in an online financial environment. Key Highlights: 1. Customer service and support for online payment solutions. 2. Problem identification and resolution, monitoring of critical tickets. 3. Creation and updating of technical processes, proactive collaboration with teams. A financial institution is seeking a Technical Support Assistant N1 in Guaíba. Safe2Pay is a company offering online payment solutions, facilitating financial transactions for e-commerce and digital businesses. With a focus on security and innovation, the company aims to optimize the purchasing experience for consumers and merchants. **Responsibilities:** Provide customer service through our channels: WhatsApp, Chat, Tickets, Email, and phone. Administer and manage customer interactions and tickets. Identify issues during customer interactions, analyze critical cases, and resolve inquiries. Escalate critical cases to the responsible team and monitor ticket progress. Analyze data and generate reports upon client request. Proactively collaborate with other Safe2Pay teams to deliver customer-focused initiatives. Provide basic integration support to developers. Deliver high-quality service to Safe2Pay customers to ensure satisfaction targets are met. Create and update technical processes in the team’s knowledge base. Participate in internal team alignment meetings. Previous experience as a Junior Technical Support Analyst, Help Desk Assistant, Level 1 Support Technician, or Customer Support Assistant may indicate alignment with some responsibilities of this role. Bachelor's degree in progress. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * \#UrgentOpening * Contract Type: Hybrid — Hybrid work model. * Candidates from Porto Alegre or Barra do Ribeiro are also eligible for this position. * Duration: Full-time * Working Hours: Business hours. Monday to Friday.