Information Technology Assistant \- Provide first-level technical support to users, delivering assistance and guidance as needed. • Support the Microsoft 365 environment (Word, Excel, PowerPoint, Outlook, OneDrive, and SharePoint), assisting with usage and resolving questions. • Format and prepare equipment, including operating system and software installation and configuration. • Provide basic hardware, peripheral, and printer support, identifying and resolving simple failures. * Assist with network infrastructure activities, such as initial configurations, Wi\-Fi and VPN access, and connectivity testing. • Create and maintain user accounts, reset passwords, and grant access according to internal procedures. • Log, track, and update technical service tickets, ensuring accurate documentation of performed tasks. • Assist in controlling and organizing the IT asset inventory. Currently enrolled in a technical or undergraduate program in IT, Information Systems, Networking, or related fields. • Basic knowledge of computer science, Windows, and Office suite. • Interest in technical support roles.
João Silva
Indeed · HR
João Silva
Indeed · HR
