Operational Supervisor

Description

**SALARY R$ 2.461.00** **WORK SCHEDULE:** Monday to Friday, from 8 AM to 5 PM, with a one-hour lunch break; Saturdays until 12 PM. **BENEFITS:** Meal allowance, life insurance, health plan, dental plan. **RESPONSIBILITIES:** Monitor the performance of external employees and guide field teams in carrying out tasks and standardized routines through Standard Operating Procedures (SOPs) and training, ensuring efficient and effective execution of activities; Monitor the development of direct reports through probationary period evaluations and ongoing performance assessments during the employment contract, evaluating deliverables and performance; Provide feedback and implement actions supporting team development; Conduct training sessions for the team; Work within the company's operations department, monitoring progress of work assigned to teams, performing field supervision, and ensuring adherence to Standard Operating Procedures; Hold weekly meetings with meter-reading teams to align area processes and achieve pre-established targets; Implement corrective actions for irregularities identified in the commercial process, applying feedback (reorientation, warning, suspension, or commendation), subject to prior notification to the HR department to ensure continuous employee support throughout their work journey; Guarantee the production target set by the company by monitoring daily production reports to ensure profitability of the meter-reading contract imposed by the client; Handle complaints related to the area originating from PROCON, ANEEL, or the Ombudsman, via service orders generated by the concessionaire's system, prioritizing timely responses (via email) to avoid notifications and penalties for the contracting party. Respect and follow internal processes, standards, and procedures, as well as all applicable legislation relevant to the role, acting and inspiring others to act in accordance with institutional values, safeguarding CGB’s image and contributing to the achievement of its mission and vision. Work safely and raise team awareness regarding proper use of personal protective equipment (PPE) and compliance with internal safety regulations; **REQUIREMENTS:** Completed high school education; Intermediate-level Microsoft Office proficiency; Driver's license (categories AB). **INTERESTED CANDIDATES SHOULD SEND RESUMES TO:** RH05@INTERLIGRH.COM.BR WHATSAPP: (48) 9153 7395 Minimum Education Level: Bachelor's degree