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Applications that do not meet these criteria or are outside the region will be disregarded.**\n\n \n\n* Manage the after-sales team, ensuring an excellent customer experience;\n* Manage customer relationships, ensuring agility and excellence in problem resolution;\n* Lead and ensure team training and development;\n* Plan, direct, and control team activities to fully exploit all service sales opportunities;\n* Ensure compliance with all after-sales processes, per manufacturer guidelines;\n\n \n\n**Requirements and Qualifications** **PERSONAL SKILLS:**\n\n\n✓ Leadership and people management;\n\n\n✓ Assertive, didactic, and interpersonal communication;\n\n\n✓ Problem solving and decision making;\n\n\n✓ Customer focus and service quality orientation;\n\n\n✓ Negotiation and persuasion;\n\n\n✓ Organization and planning;\n\n\n✓ Resilience and stress management;\n\n\n✓ Integrity and ethics;\n\n\n✓ Analytical ability;\n\n\n✓ Proactivity and initiative.\n\n **TECHNICAL SKILLS**\n\n\n✓ Completed Bachelor’s degree in Business Administration or related fields;\n\n\n✓ Advanced proficiency in Microsoft Office Suite;\n\n\n✓ Comprehensive knowledge of after-sales operations;\n\n\n✓ Ability to structure, manage, and lead a team;\n\n\n✓ Financial and business acumen;\n\n\n✓ Performance Indicator (KPI) management;\n\n\n✓ Basic/Intermediate knowledge of automotive diagnostics and repair;\n\n\n✓ Ability to develop and manage plans;\n\n\n✓ Ability to conduct performance review meetings;\n\n\n✓ Skills for planning daily service execution routines.\n\n **Additional Information** \n\n* Competitive remuneration aligned with the role;\n* Meal voucher (VR) of R$ 23.00 per day via Flash card (supermarket or restaurant);\n* Transportation allowance;\n* Dental plan at no cost to the employee;\n* UNIMED health insurance plan;\n* Education assistance;\n* Childcare assistance.\n\n \n\nSelling high-quality new and used vehicles has always been our primary focus. We offer our customers products that fulfill all aspirations of those seeking personalized service, highly professional after-sales support, and the credibility earned through three decades of activity in the automotive market.\n\n\nA story that helped establish, in Rio Grande do Sul, the prestige and tradition of the most sought-after brands among consumers — through our used vehicles — alongside the globally recognized reputation of the Ford brand in Porto Alegre, Pelotas, and Rio Grande. 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As an award\\-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting\\-edge technology, agile thinking, and a people\\-first culture.\n\n\nWith a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end\\-to\\-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data \\& AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA \\& Test Engineering.\n\n\nFrom mobile apps and websites to voice UI, chatbots, AI, customer service, and in\\-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi\\-billion\\-dollar parent company.\n\n\nAn integral segment of our company is Fuel iX, **TELUS Digital's** proprietary generative AI engine. 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