We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even when apart, we stay connected. We hold regular ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Providing user support via phone, remote access, or in-person assistance; logging incidents to enable analysis and resolution of service requests, escalating them to appropriate resolution teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and optimal performance of client platforms; guiding and training users when required; * Conducting requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * Performing directory mapping, configuring POP/Exchange/Lotus Notes email accounts, setting up user profiles, installing VPNs, and configuring Active Directory and IP settings; Conducting requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * **Requirements and qualifications** **Required knowledge:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB (Network Load Balancing); * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Working hours** * **Mon. to Fri., 8:00 AM to 5:00 PM** **NOTE:** Hey! If you don’t meet all the requirements for this position, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, usable for grocery shopping and meals * **Medical and dental insurance**, keeping you and your family’s health covered * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, encouraging regular physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates, plus a financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and becoming part of this ever-growing team?