Job Summary: The Receptionist will provide direct and personalized customer service, clarifying inquiries, completing documents, and managing appointments. Key Highlights: 1. Personalized and direct customer service 2. Management of appointments and orthodontic documentation 3. Opportunity for growth within a leading network Receive and provide direct customer service in person or by phone, clarifying inquiries, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company's standard operating procedures manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services in person or by phone; answer customer questions and clarify doubts regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, submit financial accountability reports on cash movement to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to waiting customers and their companions; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly check ambient temperature and audio levels, as well as TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors of the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors of the company; * Occasionally contact new patients to schedule their first consultation; * Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Public-facing customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Good diction; Writing and grammar proficiency; Communication skills; Negotiation skills. * **Social:** Interpersonal relationships; Teamwork; Public interaction skills; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million satisfied customers** proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
