Job Summary: Managerial and executive professional to pursue goals, formulate growth initiatives, ensure excellence in customer service, and develop the team within a credit cooperative. Key Highlights: 1. Inspiring leadership and people management 2. Strategic vision and results orientation 3. Employee development and excellence in customer service **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Level:** Managerial and Executive **Employment Type:** Permanent – CLT* Achieve established targets by offering products and services aligned with cooperatives' expectations; * Formulate actions to expand the cooperative membership base and promote product and service sales; * Promote offered products and services—including their advantages, benefits, interest rates, terms, commercial conditions, and the unique value proposition of cooperativism; * Ensure all approved transactions undergo analysis in accordance with established policies, regulations, and appropriate collateral matching the business activity; * Support the team in negotiating and closing more complex or larger-scale deals; * Guarantee excellence in customer service and the cooperative member experience; * Ensure branch processes comply with applicable regulations, internal policies, and current legislation; * Maintain adequate cash inventory and manage cash operations; * Fulfill requirements set forth by regulatory and supervisory authorities, as well as institutional policies; * Comply with Anti-Money Laundering legislation; * Foster the professional development of team members; * Maintain delinquency indicators at minimum acceptable levels; * Cooperate with internal and external auditors, as well as the Sicoob Internal Controls and Risk Management area. **Requirements:** **Technical Requirements:** * Completed Bachelor’s degree in Business Administration, Economics, or related fields; * MBA or specialization in Commercial/Financial areas; * CPA 20 or CEA certification; * Intermediate proficiency in Microsoft Office; * Prior experience as Branch Manager or Relationship Manager, preferably within credit cooperatives. **Behavioral Competencies:** * Inspiring leadership; * Assertive and empathetic communication; * Responsible decision-making; * Emotional intelligence; * Strategic vision and results orientation; * Proactivity; * People management and talent development. **Benefits:** Medical assistance, Dental assistance, Fuel allowance, Daycare allowance, Education allowance, Private pension plan, Life insurance, Meal voucher, Food voucher, Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
