Internal Customer Service Agent

Description

To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have been present in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to operate in the best possible way to provide sanitation services to the populations we serve, helping the country achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive, innovative individuals who act as agents of change in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Lagarto, Sergipe** **Responsibilities and Duties** * Identify customer needs through face-to-face interaction or via communication channels, resolving inquiries and addressing issues of varying complexity, ensuring proper customer guidance and contributing to business continuity; * Open and close service requests for customer support via Service Orders (SO), as well as process SO closures for inspections of suspended connections, aiming to keep necessary services up to date; * Assess feasibility of executing requested services by analyzing existing bills, approving or requesting approval for service delivery according to need; * Make calls, answer calls, guide, and negotiate with customers and collection agents, as well as negotiate debt settlement options for payment, in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, archive, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agencies database; * Drive company vehicles when external service is required, ensuring safety and compliance with established traffic regulations. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; * Strong communication skills; * Negotiation ability; * Knowledge of sanitation — preferred. At Iguá Saneamento, we value diversity in all contexts and strive to promote an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability — PwD, LGBTQIAPN+, Ethnic-racial, Beliefs, and Generations). Join us in driving this change—we believe in the power of each individuality to generate transformation! **Additional Information** Our Benefits Here, we care for our people throughout every stage of their journey as employees. Learn what we offer: Health, Well-being, and Quality of Life * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive health and care programs, including monitoring for chronic disease patients and encouragement of healthy habits * Access to a network of accredited establishments such as gyms and studios (TotalPass) * Partner network and discounts on products and services * Internal quality-of-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to 2 years old) * Life insurance Family and Personal Support * Extended maternity leave (180 days) and paternity leave (20 days) Food * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in the form of a basket or food/meal card, depending on the unit) Mobility * Transportation allowance or parking (subject to internal policy and job location) Financial Incentives * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan Development and Career * Corporate University with learning pathways * Targeted mentoring programs * Benefits may vary depending on the unit, position, or employment regime, subject to eligibility criteria—we will provide further details. #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide and are present in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to delivering greater quality of life and health to the populations served, through responsible, excellence-driven provision of treated water and sewage collection, conveyance, and treatment services. More than just a business activity, we view basic sanitation universalization as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment—drop by drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment, generating positive societal impact. Valuing and respecting differences is embedded in our culture, promoting ethical, inclusive practices and a psychologically safe environment for women, people with disabilities, Black people, LGBTQIA+ individuals—regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the strength of every individuality to drive transformation. We already have over **2.800 employees**, and continue striving to go even further. Have you ever wondered what your purpose is and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#JoinIguá** Let’s build a better future—together, Iguá Saneamento.