Junior Billing Analyst

Description

To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, employing over 2,500 people, serving 6 million customers, and pursuing our purpose of delivering sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive, innovative individuals who act as agents of change in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Lagarto, Sergipe** **Responsibilities and Duties** * Analyze system management reports and propose actions for process improvement or problem resolution; * Monitor KPIs (key performance indicators) related to customer service, billing, and revenue collection, providing support in resolving issues identified during service delivery or by customers, in accordance with company-defined practices; * Analyze customer volume and billing data to ensure accurate billing and clarify customer inquiries; * Manage field operations (meter readers and inspectors), supporting them in addressing daily doubts, problems, or requests—ensuring quality customer service and fulfillment of service orders (SO); * Review invoices and social tariff registrations to ensure compliance with internal procedures and current legislation; * Approve operational requests, service orders (SO), and meter reading schedules, cross-checking reading data against revenue, volume, and connections to ensure data accuracy and requesting revisions as needed. **Requirements and Qualifications** * Completed Bachelor’s degree in Business Administration, Accounting, or related fields. * Advanced Excel and PowerPoint; knowledge of SQL, Power BI, and Python; * Data analysis skills; negotiation techniques; * Driver’s license category B. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and as a team, we pursue equity and respect all forms of diversity (Gender, Disability \- PCD, LGBTQIAPN\+, Ethnic-racial background, Beliefs, and Generations). Join us in driving this change—we believe in the power of every individual to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health plan extendable to dependents * Dental plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological support * Annual flu vaccination at no cost to employees * Preventive health and chronic disease management programs, encouraging healthy habits * Access to a network of partner establishments—including gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (prenatal and postnatal support for employees and dependents, including children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Meals** * Meal allowance * Cafeteria or meal voucher (depending on operation) * Special Christmas voucher (in the form of a gift basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career Growth** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria—we will provide further details.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We are committed to improving quality of life and public health by responsibly and excellently delivering treated water and sewage collection, conveyance, and treatment services. More than just a business activity, we view universal basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces, every day, our commitment—in every drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—creating positive societal impact. Valuing and respecting differences is integral to our culture, promoting ethical, inclusive practices and a psychologically safe workplace for women, people with disabilities, Black people, LGBTQIA\+ individuals—regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect across our teams and believe in the strength of every individual to drive transformation. We already have over **2\.800 employees**, and we continue to aspire to go even further. Have you ever wondered what your purpose is—and what story you want to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **\#JoinIguá** Let’s build a better future—together, Iguá Saneamento.