PPCP Analyst | Timbó

Description

Job Summary: Ensure quality and resolution of Unifique’s customer service interactions by analyzing and impartially and collaboratively identifying areas for improvement. Key Highlights: 1. Ensure excellence in customer service 2. Make a difference and build the future together 3. Work on new logistics services and processes The Quality Department is responsible for ensuring that Unifique’s customer service interactions meet the high standards of quality and resolution we uphold. Our main objective is to guarantee that customers receive excellent service and have an outstanding experience with us. To achieve this, we analyze customer service interactions across key support areas—listening to recordings and reviewing chat transcripts—to assess quality levels and identify weaknesses, acting impartially and collaboratively with leadership to ensure meaningful improvements are implemented. If you’re eager to make a difference and be confident that Unifique delivers the best possible customer service, feel free to submit your resume with confidence! \=D **This and all other posted positions are open to Persons with Disabilities (PwD)** **Responsibilities and Duties** * Plan purchase orders; * Analyze and control volumes aligned with operational production requirements; * Execute logistics processes; * Support newly launched company services by identifying required items, coordinating quotations with teams from other departments, and ensuring timely delivery; * Manage equipment, materials, and tooling; * Identify and guide incorporation-related processes; * Negotiate deliveries with the Procurement Department for controlled entities and incorporation units; * Develop action plans to minimize errors and unforeseen issues related to consumables; * Maintain purchase scheduling; * Generate reports on consumables usage; * Align with Warehouse Department processes: equipment reuse, need for product replacement or reallocation, freight scheduling, among others; * Prioritize and ensure smooth delivery execution and continuous improvement of operational teams. **Requirements and Qualifications** **Skills:** Microsoft Office Suite. System knowledge. Technical knowledge. Flexibility and adaptability to business needs, people, and processes; Sense of urgency and innovation. **Education:** Completed or currently pursuing a Bachelor’s degree in Business Administration, Management Processes, Production Engineering, or related fields, with specialization in PPCP. **Additional Information** **Working Hours:** Monday to Friday, from 08:00 to 12:00 and from 13:12 to 18:00 Opportunity for on-site work in Timbó/SC. ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR – Profit Sharing Program Five-Year Anniversary Bonus – Recognition for tenure Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Programs Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for residential, corporate, and government clients. We embrace innovation and combine cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná, consistently maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who drive progress! All of this is achieved through strong collaboration and a focus on high performance. Here, you won’t just participate—you’ll co-create the future! Join us in shaping what’s ahead! Unifique, simplifying people’s lives since 1997! **All our opportunities are open to Persons with Disabilities (PwD)** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR – Profit Sharing Program Five-Year Anniversary Bonus – Recognition for tenure Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Programs Service Discounts Unifique