Customer Support

Description

Job Summary: This professional will provide online customer support, answer questions, forward requests, record interactions, and assist the team with administrative tasks. Key Highlights: 1. Pleasant and welcoming work environment 2. 2 days of remote work per week 3. Fully equipped kitchen for employee use **REQUIREMENTS:** * Completed high school education; * Currently residing in Blumenau; * Strong written communication skills; * Organized and efficient; * Proficiency with digital tools; * Experience in customer service or technical support; * Flexible availability (8:00 AM to 12:00 PM / 1:00 PM to 5:48\ PM). **RESPONSIBILITIES:** * Provide online support to classes, following company-defined protocols and standards; * Answer questions, forward requests, and ensure necessary support for students; * Record interactions and relevant information in the systems used; * Identify and report potential issues or process improvements in customer support; * Assist the team with other administrative and operational tasks as needed. **OUR DIFFERENTIATORS:** * Pleasant and welcoming work environment; * 2 days of remote work per week; * Convenient location near commercial establishments and bus terminals; * Fully equipped kitchen for employee use. Employment Type: Full-time, CLT Permanent Contract Compensation: R$2\.483,00 \- R$2\.733,00 per month Work Location: Hybrid remote work based in Blumenau, SC