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Job Summary: At Senior, you'll join collaborative teams with autonomy and responsibility, focusing on real business impact and evolving solutions for thousands of companies. Key Highlights: 1. Senior Flow Support Team, driving digital transformation 2. Focus on autonomy, accountability, and real business impact 3. Participation in system evolution and continuous improvement projects At Senior, technology is built by collaborative teams—autonomous, accountable, and focused on delivering real business impact. You’ll work on solutions that evolve continuously, tackle concrete challenges, and participate in decisions shaping products used by thousands of companies. To help drive the tech ecosystem with us, learn more about our **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** If you seek a career full of challenges and growth opportunities, this is the right place for you. Here, we make a difference in our customers’ lives! As the Support Team, we help achieve optimal results by guiding users toward the best path to maximize deliverables. This team is the Senior Flow business unit—a platform delivering technology assets to customers and partners, enabling these companies to undergo digital transformation. **KEY RESPONSIBILITIES:** * Provide technical support and resolve issues related to systems and applications used by the company. * Identify and diagnose problems, implement solutions, and conduct appropriate follow-ups. * Document technical procedures and guidance to ensure standardized support delivery. * Deliver user support and clarify doubts in person or via remote channels. * Open, track, and close support tickets. * Participate in projects and activities related to the evolution and continuous improvement of IT systems and processes. **WHAT WE EXPECT FROM YOU:** * Completed or ongoing undergraduate degree in Information Technology, Information Systems, or related fields. * Knowledge of user support tools and technologies, such as operating systems, office applications, networks, and hardware. * Ability to solve problems analytically and systematically. * Familiarity with IT incident and service management methodologies. **WHAT COULD ENHANCE YOUR APPLICATION:** * Prior experience supporting enterprise systems and applications. * Experience with API integrations. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR — Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel benefits and advantages; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Newborn assistance; * Pet assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in diversity because experiences and perspectives are unique—offering opportunities that embrace diverse people and ideas. It’s precisely this approach that enables outstanding results, driving customer success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our open positions and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest software developers for business management. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio designed for high performance. Guided by our purpose—Empowering People and Accelerating Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media:
