IT Support Technician

Description

Job Summary: We are looking for an IT Support Technician to work at the Service Desk, providing technical assistance, hardware and software support, and user guidance with a focus on continuous improvement. Key Highlights: 1. First-level technical support (remote and on-site) for users. 2. Hardware and software support, including operating systems and networks. 3. Opportunity for professional development in a growing company with a strong culture. We are seeking a person for the ***IT Support Technician*** role within the ***SERVICE DESK TEAM OF THE INFRASTRUCTURE/IT MANAGEMENT DEPARTMENT***! We will rely on this person to: * Provide first-level technical support to users (remote and on-site); * Log, track, and close tickets using the Service Desk tool; * Provide hardware and software support, including desktops, laptops, printers, and mobile devices; * Assist with configuration and maintenance of operating systems (Windows and/or Linux); * Guide users on the proper use of systems, applications, and IT resources; * Identify recurring issues and suggest improvements to support processes; * Escalate tickets to higher support levels when necessary; * Assist with installation and updating of corporate software; * Provide basic network support (connectivity, VPN, Wi\-Fi); * Provide on-site support to users for maintenance, equipment replacement, and incident resolution; * Follow IT-defined procedures and SLAs. **Requirements.** * Completed high school education (preferably with a technical course in IT or related fields); * Basic/intermediate knowledge of technical support; * Experience in customer service; * Basic knowledge of Windows operating systems; * Basic understanding of computer networks; * Strong verbal and written communication skills; * Organizational skills and sense of priority; * Ability to work well in a team. **Work Location:** Avenida Vicente Machado, 1001\- Batel **Working Hours:** 10:00 AM to 1:00 PM and 2:00 PM to 7:00 PM \- with flexible scheduling subject to rotation. Additional strong differentiators include: * Experience with Service Desk tools (GLPI, ServiceNow, Freshservice, OTRS, etc.); * Knowledge of Microsoft 365; * Familiarity with ITIL; * Prior experience in on-site support; * Undergraduate or completed degree in IT; * *We encourage diversity! All our positions are open to professionals with disabilities or those who have been rehabilitated.* ***Check out our Culture Manifesto!*** Passion for the **CUSTOMER \-** Without customers, there is no Ligga. We strive to ensure all customers (internal and external) consistently enjoy a remarkable experience. Focus on **RESULTS \-** We are driven by our deliverables. Many, fast, and excellent \- even small ones, we seek results every day! Belief in **TRANSPARENCY \-** We open boxes, data, and ideas. Withholding information is an unacceptable error. Encouraging **PROACTIVITY \-** Challenges are opportunities for those who want to shine. If there's a problem, take ownership and solve it. Building **CONNECTION \-** No individual exists without the whole. No department exists without the company. We foster close, authentic relationships with our colleagues. Driving **TRANSFORMATION \-** More than innovation, we aim to be a milestone in the lives of our customers, suppliers, and employees. We understand that repeating the same formulas will not initiate transformation. Do you identify with this? Join our team! Learn more about us: https://www.youtube.com/watch?v\=VWwhkU5S5oU At LIGGA, we care about you and your well-being. Learn about our benefits: * Unimed Health Plan. * DentalUni Dental Plan. * Meal and food allowance via hybrid card. * + Life Insurance. * Transportation Allowance. * TotalPass for physical activities. * Employee Discount: 50% Off on any Internet plan subscription. * Partnership with Vittude for online therapy. * Citizen Company Program: Extension of maternity and paternity leave. In addition, our daily environment fosters a culture that promotes: * Birthday Day Off. * Relaxed, casual dress code. * Opportunity to work and grow in a company that expands daily and is one of the largest players in its field of operation in Paraná. * For parents with children up to 06 years old, you also receive your child's birthday as a Day Off to strengthen family bonds!