Junior Support Technician

Description

Job Summary: Junior technical support professional to manage incidents, provide support for systems, software, networks, and peripherals, and maintain the knowledge base. Key Highlights: 1. Operating system support and software installation 2. Incident management and resolution for Level 1 and Level 2 tickets 3. Creation and updating of knowledge base and procedures Profile: Junior Support Technician Scope: Your daily responsibilities will include: Registering and managing incidents, handling Level 1 and Level 2 requests; Providing operating system support and software installation, including Microsoft Office Suite, networks, printers, and peripherals, as well as desktop and notebook maintenance; Performing directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, VPN, Active Directory, SharePoint, and IP settings; Monitoring, responding to, and updating incidents in the database to prevent queue buildup that could compromise project SLA, while minimizing incident backlog; Creating and updating knowledge base articles, procedures, service scripts, and problem-resolution documentation in the KCS portal; ERP system familiarity. Requirements and Qualifications: Completed high school education Proficiency in network troubleshooting, microcomputer systems, software and hardware, service desk tools, operating systems, and Microsoft Office Suite. Address: Avenida das Américas No. 500 - Downtown Shopping - Rio de Janeiro - RJ Period: March 16, 2026 to April 12, 2026 - Monday to Friday, 08:00 to 17:00 Job Type: Full-time, Permanent CLT, Temporary, Freelance / PJ Contract Duration: 1 month Compensation: R$2.460,00 per month Work Location: On-site