Field Technician

Description

Job Summary: Technical support professional to work in IT and consulting, providing on-site and remote assistance, diagnosing and resolving issues related to hardware, software, networks, and systems. Key Highlights: 1. Technical support ticket handling and follow-up 2. Preventive and corrective maintenance of equipment and systems 3. Installation and configuration of operating systems and software **About the Company:** An information technology company focused on IT services and consulting, including technical support, infrastructure, development, and diverse business solutions. **Responsibilities:** * Handle, register, and track technical support tickets, ensuring resolution within established deadlines * Provide on-site and remote technical support to users * Diagnose and resolve issues related to hardware, software, networks, and corporate systems * Perform preventive and corrective maintenance on equipment and systems * Monitor servers, network services, and critical applications * Install, configure, and update corporate operating systems and software * Document technical procedures and maintain an up-to-date knowledge base * Manage maintenance and support contracts with vendors, when required * Guide users on best practices for using IT resources **Requirements:** * Knowledge of operating systems (Windows, Linux, and macOS) * Experience in hardware maintenance and software installation * Basic understanding of computer networking (TCP/IP, structured cabling, basic router and switch configuration) * Prior experience in technical support roles **Salary:** R$ 2.230,57 **Benefits:** Transportation Allowance + Meal Voucher + Health Insurance + Bonus: R$ 150.00 per achieved goal. **Work Location:** Downtown Rio de Janeiro **Work Schedule:** Monday to Friday The role may be performed in **three** ways: full-time, part-time, or field-based. **Full-time assignment**: The technician is allocated 100% of their time to a single client. **Part-time assignment**: The technician works during specific hours of the day or week and may serve multiple clients throughout the week. **Field-based assignment**: The technician follows a schedule defined the previous day and/or performs on-site visits from the office, depending on demand. Employment Type: Permanent CLT contract Compensation: R$2.230,57 per month Benefits: * Meal Voucher * Transportation Allowance Selection Question(s): * Which neighborhood do you live in? * Do you have experience in hardware maintenance and software installation? * Do you have basic knowledge of computer networks (TCP/IP, structured cabling, basic router and switch configuration)? Work Location: On-site