Customer Support

Description

Job Summary: Customer Service Professional to deliver an exceptional and humanized experience in a modern, dynamic clinical environment. Key Highlights: 1. Multichannel service delivery with excellence and cordiality 2. Appointment management and patient support 3. Proactive resolution of patient requests and needs We are seeking a highly qualified Customer Service Professional to join our team in a modern, dynamic clinical environment. This professional will be responsible for delivering an exceptional patient experience, ensuring humane, efficient, and quality-aligned service at the highest standards. **Key Responsibilities:** * Deliver multichannel service (phone, WhatsApp, and e\-mail) with excellence and cordiality * Manage appointments, confirmations, and patient support * Provide detailed information about medical services and procedures * Ensure a positive patient experience at every stage of service delivery * Proactively address patient requests and needs **Requirements:** * Excellent verbal and written communication skills * Organized, proactive, and customer-oriented profile * Proficiency with digital systems and service tools * Prior experience in medical clinics or hospitals is considered a plus Employment Type: Full-time Compensation: R$2\.518,00 \- R$4\.927,70 per month Benefits: * Dental care coverage * Education allowance * Commercial partnerships and discounts * Free parking * Private pension plan * Transportation allowance Work Location: On-site