Job Summary: The Customer Relationship Assistant ensures humanized service and efficient support to patients and their families, managing requests and organizing internal processes. Key Highlights: 1. Humanized and welcoming service to patients and their families 2. Efficient support throughout the patient's entire journey 3. Organization and management of schedules and documents The Customer Relationship Assistant is responsible for delivering humanized, high-quality service to patients and their families—answering questions, providing clear and objective information, and ensuring efficient support throughout the patient's entire journey at the clinic. High school diploma required; Intermediate proficiency in Microsoft Office Suite; **Preferred:** Bachelor’s degree (in progress) \- Biomedicine, Biology, Business Administration, or fields related to the company. 1\. Provide humanized service to patients and their families, ensuring a welcoming and efficient relationship; 2\. Make and receive phone calls, filtering and routing requests as needed; 3\. Respond to emails and WhatsApp messages promptly and clearly; 4\. Organize and maintain a structured and functional workplace; 5\. Update and maintain medical schedules; 6\. Guide patients on clinical procedures and internal processes; 7\. Ensure continuous updates of records and control spreadsheets; 8\. Manage the inflow and outflow of documents and correspondence; 9\. Maintain organized physical and digital files, as well as manage administrative supplies inventory; 10\. Support the Assets Department with administrative tasks; 11\. Perform other duties as directed and supervised by the manager.
João Silva
Indeed · HR
João Silva
Indeed · HR
