Customer Support Representative - Rio de Janeiro/RJ

Description

Job Summary: We are seeking a professional to provide user support and system assistance, contribute to continuous improvements, and uphold information security and quality standards. Key Highlights: 1. User support and system assistance 2. Focus on information security and quality (ISO 27001, ISO 9001) 3. Collaborative environment with encouragement of diversity and inclusion **Description:** ---------------- **Who We Are** We are a technology company with a strong track record in financial data processing, driven by purposeful people focused on transforming lives. We believe in the responsible use of payroll-deductible credit as a tool to promote financial stability. Since 2005, we have developed robust and secure solutions, designed to handle large-scale data volumes and meet the highest standards of excellence. Our international certifications underscore our commitment to quality and information security: ISO 27001, ISO 27701, ISO 9001, GPTW, and Great Place to Work®. **Diversity and Inclusion** We value respect for differences as the foundation for a healthy and innovative environment. We strive to build a pluralistic space where everyone feels welcomed, valued, and granted equal opportunities. We believe diversity drives creativity and success. Therefore, we encourage applications from all qualified individuals, regardless of race, gender, sexual orientation, religion, disability, or origin. We are committed to inclusion and to fostering an environment that celebrates individuality. Join us and become part of a team that believes plurality is the key to transforming the present and building a better future! **Your Day-to-Day Responsibilities** * Provide user support for systems via email, phone, and/or other channels; * Guide users on usage, navigation, registration, issue reporting, and first-level problem resolution; * Monitor and track registered support requests until closure—even when escalated for technical handling; * Assist technical staff with system configurations to address existing requests; * Contribute to developing new features, fixes, and system and process improvements; * Conduct client training on provided systems, when required; * Uphold information security procedures and standards relevant to your role; * Respect and adhere to the company’s Quality Policy, strictly complying with the requirements of ISO 9001:2015 in daily activities; * It is this position’s responsibility to respect and uphold the company’s Data Privacy Policy, ensuring compliance with the requirements of ISO/IEC 27701:2019. **What You Need** * Completed High School education. * Preferred: Currently pursuing or having completed a Bachelor’s degree. * Preferred: Familiarity with the Linux operating system; * Experience providing customer service in person, via phone, chat, or email; * Discipline and ability to follow established processes; * Strong verbal and written communication skills; * Patience and attentiveness. **What Fácil Offers** * CLT employment contract; * Amil Health Insurance; * Amil Dental Insurance; * IFOOD Benefits Meal/Voucher: choose between grocery stores or restaurants!; * Transportation Allowance; * Education Incentive ‍* (corporate partnerships); * Wellhub partnership * ; * Birthday Day Off * ; * Starbem (telemedicine-based health and wellness service); * Avus (pharmacy discounts); * Vidalink (Medication Plan); * SeuDin (Financial Education Program); * Human-centered work culture, grounded in respect, appreciation of people, and encouragement of diversity and inclusion. * Collaborative environment, open to ideas and joint project development. * We host internal events on socially relevant topics, encouraging knowledge sharing. **Please Note the Selection Process Stages, which may be conducted fully remotely:** * Resume screening; * Skills and Cultural Fit Assessment; * Video Resume Review; * Interview with our People & Management team; * Interview with leadership; * Document Submission. **✨ Join our team and enjoy a collaborative workplace with constant growth opportunities that will accelerate your career** **Requirements:** -----------------