Systems Support Analyst

Description

Job Summary: An experienced IT professional to provide systems support, resolve complex issues, and implement improvements—focused on optimizing and transforming operations for global customers. Key Highlights: 1. Autonomous handling of N2/N3 incidents and root cause analysis. 2. Ability to investigate and resolve medium- and high-complexity problems. 3. Optimization of operations and system transformation for global customers. **Job Description:** DXC Technology helps global enterprises modernize their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world’s largest enterprises and public-sector organizations rely on DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC, we harness the power of technology to deliver essential IT services that our customers need to modernize their operations and accelerate innovation across their entire IT environment. We provide services across the full Enterprise Technology Stack—including business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. DXC’s Application Services help our customers optimize and transform operations, reduce costs, and increase agility in opening new growth channels. Our people, technologies, and best practices improve and automate highly complex business processes—in Analytics, systems development, and systems support—while driving customer experience transformation. **Essential Job Functions:** * Handle N2/N3 incidents autonomously. * Perform root cause analysis (RCA) with documentation. * Propose definitive solutions. * Investigate and resolve medium- and high-complexity problems. * Communicate clearly with both technical and non-technical teams (e.g., explain issues to customers). * Analyze root causes and propose definitive solutions. **Basic Qualifications:** * Practical experience in systems support using frameworks (Spring Boot, Struts, JPA/Hibernate). * Knowledge of REST/SOAP integrations and production issue debugging. * Ability to implement fixes and enhancements in legacy systems. * Intermediate-level PL/SQL proficiency: procedures, packages, and triggers. * Experience optimizing queries using EXPLAIN PLAN, indexes, and statistics. * Trace inconsistent data via queries and cross-table lookups. * Regular use of Git/GitHub (branching, merging, pull requests, conflict resolution). * Hands-on experience with ServiceNow/Jira for incident/problem/change management. * Practical knowledge of ITIL-based incident and change management in production. Academic degree in an IT-related field; **What Are We Offering?** A comprehensive benefits package, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to ensure equitable opportunities while respecting individual differences—to foster a healthy balance between professional and personal life and enable continuous career growth. If you seek challenges within a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below—or directly for a position through our careers portal: https://jobs.dxc.technology You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**