Operations Analyst

Description

Summary: Join the 99Food Delivery team as a customer-centric operations analyst, working on strategic projects and data analysis to improve business growth and develop solutions. Highlights: 1. Work on cross-functional strategic projects 2. Improve technical and business skills through industry experience 3. Collaborate with diverse teams (Marketing, Legal, Operations, Product, etc.) Company Overview: If technology exists to improve life's journey for you, it does so for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing meaningful work, embracing diversity to create and share even the paths we (still!) don’t yet know exist. We work to generate value—not only for our users, but especially for the communities we serve and society at large—by improving people’s lives with services that simplify daily routines—whether through mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and mobility technology platform. We are pioneers in creating innovative solutions born in Brazil that scale globally to deliver positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or refining our existing solutions, we embrace challenges that give us butterflies in our stomachs—which is why we operate at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives, learning together, failing fast, learning, and adjusting our path to build solutions that yield ever-better results. #LI-Hybrid Team Overview: Team Overview We are looking for a customer-centric operations analyst to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth. In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth. Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development. Role Responsibilities: Role Responsibilities * Creating SQL queries to help analyze business metrics; * Doing A/B Tests regarding Marketplace metrics and assisting the teams in decision-making; * Acting as a focal point for projects related to improving our Product solutions; * Aligning all points related to these projects with other areas (Marketing, Legal, Operations, Product, Research, Safety, and others); * Organizing all project information and transparently communicating developments and results to other teams in the company Role Qualifications: Role Qualifications * SQL skills; * Analytical skills; * Academic background in Business Administration, Economics, Engineering, or related areas (preferred); * Advanced English EEO Statement: * We Generate Value for Users — We exist to do our best for our users and innovate to always stay ahead. We seek balance among experience, efficiency, and growth, always placing safety first. * We Are Data-Driven — We believe in data-driven decision making. Through numbers, we navigate our business strategically. * We Are Owners and Results-Focused — We go beyond personal interests to focus on what is best for DiDi. We always deliver on our promises and pursue excellence in execution, setting high standards and giving our utmost in everything we do. * We Always Build Together — Together, we are stronger. We maintain open minds and always row forward with respect, empathy, and trust in one another. We listen to everyone’s opinions before making decisions, and once a decision is made, we honor our commitments collectively—even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, and listen to all voices to always do what is right. * We Develop One Another — Our growth stems from the constant adventure of stepping outside our comfort zones. We accept challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we grow and help those around us grow too, raising our collective bar. * We Work with Passion & Fun — We are utterly passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We are resilient, unafraid of tackling challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity lies in inclusion, equality, and respect. We believe diversity fosters a more creative and energetic environment, so we celebrate differences—and here, everyone can truly be themselves. **Diversity and Inclusion** Diversity is not a vision of the future or a wish for something we hope to achieve someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to do so, we rely on governance from our Diversity Committee, which works alongside HR, our leadership, and identity-based groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our written journey—one still with much ground left to cover. I acknowledge that, before submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms