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Job Summary: Grupo Granado is seeking a Customer Service Intern to handle customer inquiries, register and track requests, and support problem resolution in a dynamic and committed environment. Key Highlights: 1. Prompt and courteous customer service. 2. Support in problem resolution and continuous improvement of processes. 3. An integrated, cheerful, and positive work environment. **Grupo Granado opens its doors to you!** We are looking for a **Customer Service Intern** to join our team. If you are an organized, dynamic, and committed professional, this could be the perfect opportunity for you. **Responsibilities and Duties** * Provide customer service through various communication channels, ensuring prompt and courteous support; * Register and track customer requests, ensuring proper routing and follow-up of demands; * Support problem resolution by escalating cases to responsible departments when necessary; * Actively contribute suggestions for continuous process improvement and enhanced customer experience; * Participate in team trainings and meetings to foster professional development and stay updated on departmental procedures. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Administration, Communications, Marketing, Public Relations, or related fields; * Proficiency in Microsoft Office – basic to intermediate level; * Comfort with **tools**; * Strong **typing and writing skills** for written communication with customers; * Familiarity with **social media platforms** (Instagram, Facebook, WhatsApp Business) – preferred. **Additional Information** * An integrated, cheerful, and positive work environment. * Flexible working hours to avoid peak traffic times! * Meal allowance to enjoy relaxed and enjoyable conversations with colleagues while savoring delicious meals. * Transportation allowance Since the 19th century, **Granado** has spanned generations, delighting consumers with high-quality products and a commitment to sustainability. With over 150 years of history, Granado has built its legacy on consistency, innovation, and respect. Founded in 1870 in Rio de Janeiro, Granado grew without compromising its core values. It successfully evolved, modernized its processes, and expanded its presence across Brazil and internationally — always preserving its essence: tradition, excellence, and responsibility. Today, every product developed, every store opened, and every thoughtfully designed package reflects our commitment to: * Quality and safety * Consumer experience * People’s well-being * Environmental preservation **Working at Granado means…** * Being part of a century-old brand that constantly reinvents itself * Valuing sustainability as a real practice * Acting ethically, carefully, and with excellence * Building the future while honoring the past **Together, Granado, Phebo, and CARE represent Grupo Granado — where harmony between history and future, tradition and innovation, invites consumers to unique journeys of well-being and responsible beauty.**
