Active and Reactive Customer Service Agent

Description

Job Summary: Providing specialized technical customer support through various channels, mediating the relationship between company and consumer, and operating systems. Key Highlights: 1. Multichannel customer support (chat, email, voice) 2. Specialized technical services 3. Business-consumer mediation Support users via instant messaging tools, email, and voice. Deliver specialized technical services, conduct telephone-based surveys, and mediate the business-consumer relationship, following predefined and controlled scripts and procedures, as well as those escalated from frontline teams for differentiated services—such as complaint registration and specific support—through operation of company-provided systems and tools. Salary + Variable Compensation up to **R$ 1.500,00** Must be over 18 years old; Completed high school education; Strong persuasive ability; Effective probing skills; Quick reasoning; Active listening with consistent emphasis on quality service; Good adaptability; Excellent typing skills; Proficiency in formal writing; Intermediate computer literacy. Resident of Feira de Santana. Minimum Education: High School (Secondary Education) * Childcare allowance * Medical assistance * Dental assistance * Transportation allowance * Meal allowance * Family salary