SUPPORT TECHNICIAN

Description

Job Summary: Grupo Seres is seeking a Support Technician to ensure customer satisfaction through agile, effective, and humanized technical support, performing analysis and resolution of technical issues. Key Highlights: 1. Agile, effective, and humanized technical support to customers 2. Analysis, diagnosis, and resolution of complex issues 3. Coordination with various internal departments **Job Description:** Grupo Seres is recruiting a Support Technician responsible for ensuring customer satisfaction via agile, effective, and humanized technical support. This role serves as the primary customer contact point, handling issue analysis, diagnosis, and resolution, while also coordinating with internal departments. Job Challenge Quickly master the system and resolve complex tickets involving integrations, NFS-e, and environment configurations, consistently applying analytical and creative thinking. Responsibilities Provide technical support via email, chat, phone, and video calls; Efficiently diagnose and resolve tickets; Collaborate with multiple internal teams (Development, Tax, Infrastructure); Track requests until resolution; Document solutions and lessons learned; Participate in on-call shifts when required. **Requirements:** Qualifications Degree in IT or related fields; Technical support experience (minimum 1 year); Strong communication skills and analytical reasoning; Proactivity, organization, and teamwork. Preferred Qualifications Knowledge of SQL or programming; Experience with CRM or support tools; Interest in tax processes or payment methods