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Job Summary: Professional responsible for system implementation, configuration, and support, including process mapping, data validation, user training, and issue resolution. Key Highlights: 1. Experience in implementing web-based ERP systems or public administration management systems 2. Knowledge of administrative and pedagogical routines in schools 3. Proficiency in SQL queries for data analysis and validation **Responsibilities:** * System implementation, configuration, and parameterization * Mapping client processes and validating alignment with e\-cidade functionalities (conformance) * Validation of migrated data * Conducting training sessions * Technical meetings * Assisted operation * Post\-implementation monitoring and support * Documentation * Using and maintaining an up-to-date knowledge base * Client relationship management * Legal compliance and best practices * Providing user support regarding questions, bug reports, training, technical meetings, parameterization/configuration, and customization requests—always leveraging the knowledge base * Logging, tracking, and updating tickets/cases with full details of actions taken, as well as recording case movements and progress * Analyzing reported issues and identifying solutions within the system * Providing guidance on correct usage of system features * Classifying and prioritizing tickets based on impact and urgency * Routing tickets to technical teams (e.g., development, business units), with clear demand descriptions * Tracking responses from technical teams and keeping clients informed with regular updates **Requirements:** * Experience implementing web-based ERP systems or public administration management systems * Knowledge of SQL queries for data analysis and validation * Understanding of school administrative routines, documentation, report card preparation, final results minutes, academic transcripts, student records, enrollment forms, school census, BNCC, and pedagogical routines * Willingness to travel **Preferred Qualifications:** * Experience with municipal ERP systems or public-sector software * Relational databases (e.g., PostgreSQL, MySQL, SQL Server) * Familiarity with ITIL or support processes * Experience with ticketing and documentation tools (e.g., Jira, Service Desk, Confluence) Employment Type: Full-time, Permanent CLT, Freelance / PJ Compensation: Starting at R$4\.000,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Food voucher * Transportation allowance Work Location: Hybrid remote work based in Volta Redonda, RJ
