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Job Summary: Respond to service requests and perform preventive and corrective maintenance on IT equipment and systems, documenting interventions and seeking efficient solutions. Key Highlights: 1. Assist users in operating equipment and systems 2. Perform preventive maintenance to avoid IT issues 3. Identify and resolve failures in systems and equipment Carry out preventive and corrective maintenance to ensure full functionality of equipment, infrastructure, and systems, as well as support users in their use. **Responsibilities and Duties** * Receive low-complexity user requests arising from operational issues, system or equipment failures, or usage questions related to the company's IT systems and equipment, aiming to resolve demands as quickly as possible while maintaining established quality standards; * Perform low-complexity preventive maintenance on IT infrastructure, prioritized according to criticality, to prevent issues and/or downtime; * Reproduce reported problems in systems and equipment to identify their root cause and resolve them if within your scope of authority, or escalate them to the responsible department; * Record all performed interventions in a dedicated system for subsequent analysis of the most frequently reported user issues, enabling action-taking within the team’s autonomy or forwarding to the responsible department. **Requirements and Qualifications** * Currently pursuing a bachelor's degree in Information Technology; * Experience in the Information Technology field; * Basic English proficiency. **Additional Information** With **31 years** of operation in the transportation market, we recognize our commitment across multiple dimensions—social, environmental, and economic. We strive to convey this understanding to our team so they can develop optimally and each employee feels proud to represent Expresso São Miguel’s values beyond our gates—through respect and seriousness. Expresso São Miguel operates with over **190 units, 3.330 vehicles, and 11,300 direct and indirect employees**. Expresso São Miguel’s entire infrastructure is dedicated to less-than-truckload (LTL) freight transportation, granting us the strongest presence across Brazil’s South and Southeast regions. Yet we are not merely trucks, equipment, or awards—we are not just another transportation company; **we are people making a difference, day after day, in the LTL freight services sector.** That is our “way”! Since inception, we have been guided by our DNA—and will continue developing initiatives to preserve our essence: innovative management, operations, expansion, development, and growth processes. From the outset of our activities, we have been mindful of the environmental and societal impact generated by our services. This is what it means to be Expresso São Miguel! Are you just entering the job market and ready to hit Play on your career? **Learn about our internship program: https://playnacarreiraesm.gupy.io/** Do you already have experience and are ready to accelerate your career? **Learn about our Trainee Program:** **https://traineeesm.gupy.io/** **All our positions are open to Persons with Disabilities (PwD)**
